image for site

Using the Voice API with Zendesk - Frequently asked questions

Explore common questions about using the Voice API powered by Zendesk messaging. Learn how to integrate, troubleshoot, and optimize your API usage effectively.

Frequently asked questions

What is the Zendesk Voice API and how does it work?

The Zendesk Voice API allows you to add a call button or link to your website, enabling customers to call you directly through their web browser. This feature is powered by the Zendesk messaging Web Widget, which hosts the call and guides the…

What are the requirements to use the Zendesk Voice API?

To use the Zendesk Voice API, you need an enabled Talk plan and a Zendesk plan with messaging turned on. Additionally, the messaging Web Widget must be configured, and you might need a web developer to add the call button or link to your website. A…

Can I control the visibility of the call button on my website?

Yes, you can control the visibility of the call button on your website. This feature allows you to hide or show the call button as needed, giving you control over customer conversations. This is particularly useful if you want to offer voice…

What are the current limitations of the Zendesk Voice API?

The current limitations of the Zendesk Voice API include the inability to set up a call button as part of a messaging answer flow. Additionally, messaging authentication is only partially supported for calls using the messaging Web Widget. The…

How does the Zendesk Voice API handle customer authentication?

Customer authentication with the Zendesk Voice API is only partially supported. For a caller to be correctly identified, they must be authenticated in Messaging via the Web Widget and have previously submitted a Messaging ticket. Without meeting…

How can I expand my voice support using the Zendesk Voice API?

The Zendesk Voice API allows you to expand your voice support footprint across countries without needing local phone numbers. By adding a call button or link to your website, you can offer voice support to customers worldwide, all while managing…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites