How to Open and View Zendesk Triggers - Frequently asked questions
Frequently asked questions
How do I access and manage ticket triggers in Zendesk?
To access and manage ticket triggers in Zendesk, navigate to the Admin Center. Ticket triggers are business rules that run automatically when a ticket is created or updated, performing actions based on specified conditions. In the Admin Center,…
What are messaging triggers in Zendesk and how can I view them?
Messaging triggers in Zendesk are rules that run when a customer interacts with a conversation through a messaging channel. You can view and manage these triggers in the Admin Center or the Chat dashboard. To access them in the Admin Center, click…
How can I view and manage chat triggers in Zendesk?
Chat triggers in Zendesk are rules that execute when a customer interacts with a chat conversation. You can view and manage these triggers from the Chat dashboard. To access your chat triggers, click the Zendesk products icon, select 'Chat', and…
What are object triggers in Zendesk and how do I access them?
Object triggers in Zendesk are business rules that run when a custom object's record is created or updated, performing actions based on specified conditions. You can access these triggers in the Admin Center. To view your object triggers, click…
How do I view and manage sales triggers in Zendesk Sell?
Sales triggers in Zendesk Sell automate parts of the sales workflow by executing actions when specified conditions are met. You can view and manage these triggers from the Sell dashboard. To access your sales triggers, click the Zendesk products…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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