Understanding Automation Error Messages - Frequently asked questions
Explore common questions about Zendesk's 'Automation could not be updated' error message. Learn what it means, why it occurs, and how to resolve it effectively.
Frequently asked questions
Why am I getting the 'Automation could not be updated as' error in Zendesk?
This error occurs because your automation lacks a nullifying condition. Essentially, your automation needs a condition that tells it when to stop running. You can fix this by either adding a nullifying condition or by creating a trigger instead….
How can I add a nullifying condition to my Zendesk automation?
Adding a nullifying condition ensures your automation runs only once. You can do this by setting a condition that becomes false after the automation runs. For instance, if your automation action increases ticket priority to urgent, set it to run…
When should I use a trigger instead of an automation in Zendesk?
Use a trigger instead of an automation when your conditions are not time-based. Triggers are better suited for actions that need to happen immediately when certain conditions are met. If you find that your automation is causing errors because it…
What are examples of nullifying conditions in Zendesk automations?
Nullifying conditions ensure your automation runs only once by making a condition false after the automation runs. One example is using ticket priority: if your automation increases priority to urgent, set it to run only on tickets with high…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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Howard Blick Customer Service Team Lead
Freecash
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