Examples of Nullifying Conditions in Zendesk Automations
Explore examples of nullifying conditions in Zendesk automations, using ticket priority and tags to ensure they run only once.
What are examples of nullifying conditions in Zendesk automations?
Nullifying conditions ensure your automation runs only once by making a condition false after the automation runs.
One example is using ticket priority: if your automation increases priority to urgent, set it to run only on tickets with high priority. Another example is using tags: add a tag to the ticket and set the automation to look for tickets without that tag. These methods ensure the automation doesn't run repeatedly on the same ticket.
More related questions
Why am I getting the 'Automation could not be updated as' error in Zendesk?
This error occurs because your automation lacks a nullifying condition. Essentially, your automation needs a condition that tells it when to stop running. You can fix this by either adding a nullifying condition or by creating a trigger instead. To…
How can I add a nullifying condition to my Zendesk automation?
Adding a nullifying condition ensures your automation runs only once. You can do this by setting a condition that becomes false after the automation runs. For instance, if your automation action increases ticket priority to urgent, set it to run…
When should I use a trigger instead of an automation in Zendesk?
Use a trigger instead of an automation when your conditions are not time-based. Triggers are better suited for actions that need to happen immediately when certain conditions are met. If you find that your automation is causing errors because it…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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