Refreshing Your Account for Updates - Frequently asked questions
Discover answers to common questions about refreshing your Zendesk account for critical updates. Learn how to ensure your account stays up-to-date and secure.
Frequently asked questions
What should I do when Zendesk prompts a critical update refresh?
When Zendesk prompts a critical update refresh, it's important to save your work quickly. Critical updates are released to solve security issues or make other important updates to your account. You'll see a message in the ticket interface when a…
What happens to unsaved changes during a Zendesk refresh?
Unsaved changes during a Zendesk refresh may be lost, so it's crucial to save your work promptly. This includes any in-progress updates to tickets, such as field updates, comments, and replies. Additionally, any information you are adding into…
How can I prepare for a Zendesk account refresh?
To prepare for a Zendesk account refresh, make sure to save all your work and end any active calls. When you see the refresh message in the ticket interface, quickly save any in-progress updates to tickets, including field updates, comments, and…
Can I manually start a Zendesk refresh for critical updates?
Yes, you can manually start a Zendesk refresh for critical updates by clicking 'Refresh now'. When a critical update is released, you'll see a message in the ticket interface. You have the option to manually initiate the refresh by clicking…
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Customer.io($50M+ ARR)
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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