image for site

Refreshing Your Account for Updates - Frequently asked questions

Discover answers to common questions about refreshing your Zendesk account for critical updates. Learn how to ensure your account stays up-to-date and secure.

Frequently asked questions

What should I do when Zendesk prompts a critical update refresh?

When Zendesk prompts a critical update refresh, it's important to save your work quickly. Critical updates are released to solve security issues or make other important updates to your account. You'll see a message in the ticket interface when a…

What happens to unsaved changes during a Zendesk refresh?

Unsaved changes during a Zendesk refresh may be lost, so it's crucial to save your work promptly. This includes any in-progress updates to tickets, such as field updates, comments, and replies. Additionally, any information you are adding into…

How can I prepare for a Zendesk account refresh?

To prepare for a Zendesk account refresh, make sure to save all your work and end any active calls. When you see the refresh message in the ticket interface, quickly save any in-progress updates to tickets, including field updates, comments, and…

Can I manually start a Zendesk refresh for critical updates?

Yes, you can manually start a Zendesk refresh for critical updates by clicking 'Refresh now'. When a critical update is released, you'll see a message in the ticket interface. You have the option to manually initiate the refresh by clicking…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites