Handling Zendesk Critical Update Refresh Prompts
What should I do when Zendesk prompts a critical update refresh?
When Zendesk prompts a critical update refresh, it's important to save your work quickly. Critical updates are released to solve security issues or make other important updates to your account.
You'll see a message in the ticket interface when a refresh is needed. Make sure to save any in-progress updates to tickets, such as field updates, comments, and replies. Also, try to end any in-progress Talk and 3rd-party telephony sessions, as they will be interrupted. Once you're ready, you can click 'Refresh now' or wait for the automatic refresh. After the refresh, you can resume your work.
More related questions
What happens to unsaved changes during a Zendesk refresh?
Unsaved changes during a Zendesk refresh may be lost, so it's crucial to save your work promptly. This includes any in-progress updates to tickets, such as field updates, comments, and replies. Additionally, any information you are adding into…
How can I prepare for a Zendesk account refresh?
To prepare for a Zendesk account refresh, make sure to save all your work and end any active calls. When you see the refresh message in the ticket interface, quickly save any in-progress updates to tickets, including field updates, comments, and…
Can I manually start a Zendesk refresh for critical updates?
Yes, you can manually start a Zendesk refresh for critical updates by clicking 'Refresh now'. When a critical update is released, you'll see a message in the ticket interface. You have the option to manually initiate the refresh by clicking…
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