Resolve Explore Dashboard Errors - Frequently asked questions
Discover solutions to common issues with Explore Dashboards during the June 13, 2024 service incident. Find answers to frequently asked questions about errors in Pods 17, 18, 28, and 29.
Frequently asked questions
What happened during the Zendesk service incident on June 13, 2024?
On June 13, 2024, Zendesk experienced a service incident affecting Explore dashboards. From 13:30 UTC to 13:55 UTC, customers using Pods 17, 18, 28, and 29 faced issues with dashboards not loading. The problem was traced back to an error in the…
How was the Zendesk Explore dashboard issue resolved on June 13, 2024?
The issue with Zendesk Explore dashboards on June 13, 2024, was resolved by rolling back a problematic deployment. The error was due to a credentials cycle deployment that caused dashboards to fail to load. Once the deployment was rolled back,…
What was the root cause of the Zendesk Explore dashboard errors on June 13, 2024?
The root cause of the Zendesk Explore dashboard errors on June 13, 2024, was an error in the credentials cycle deployment. This error led to dashboards being unable to load for users in Pods 17, 18, 28, and 29. The issue was addressed by rolling…
What steps did Zendesk take to prevent future Explore dashboard issues?
To prevent future issues with Explore dashboards, Zendesk scheduled several remediation items. These include reviewing documentation, creating additional alerting, and updating relevant procedures. These steps aim to enhance the system's…
Where can I find more information about Zendesk system status?
For current system status information about Zendesk, you can check their system status page. This page provides updates on any ongoing issues and summaries of post-mortem investigations after incidents have ended. If you have further questions,…
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