Not Receiving Password Reset Email - Frequently asked questions
Explore common issues and solutions for not receiving your password reset email. Find answers to frequently asked questions and troubleshoot effectively.
Frequently asked questions
Why am I not receiving my Zendesk password reset email?
If you're not receiving your Zendesk password reset email, there are a few steps you can take to resolve the issue. First, check the Zendesk status page to ensure there isn't an ongoing incident affecting your account. Then, request the password…
How can I request a password reset for my Zendesk account?
To request a password reset for your Zendesk account, you need to visit your specific Zendesk URL. Replace 'yoursubdomain' with your account name in the URL: https://yoursubdomain.zendesk.com. This will take you to the password reset page. Ensure…
What should I do if my Zendesk password reset email is in the spam folder?
If your Zendesk password reset email is in the spam folder, you should mark it as 'Not Spam' to ensure future emails are delivered to your inbox. This can usually be done by selecting the email and choosing the 'Not Spam' option in your email…
How can I check if Zendesk allows users to change their password?
To check if Zendesk allows users to change their password, you need to access the Admin Center. Navigate to People > Configuration > End users and verify if the option 'Allow users to change their password' is turned on. If this option is…
What should I do if Zendesk password reset emails are blocked by my company?
If Zendesk password reset emails are being blocked by your company, you should work with your email administrator to resolve the issue. Often, there are system rules in place that might block certain messages from reaching your inbox. Your email…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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