External Dashboard Sharing in Explore - Frequently asked questions
Discover answers to common questions about sharing dashboards externally using Zendesk's Explore beta dashboard builder. Learn how to effectively share insights.
Frequently asked questions
What is the new external dashboard sharing feature in Zendesk?
Zendesk has introduced a new feature that allows Enterprise customers to share dashboards externally via a link. This makes it easier to share dashboards with clients, partners, or anyone outside your Zendesk account. This feature is part of the…
Do I need to take any action to enable external dashboard sharing in Zendesk?
No action is required from you to enable the new external dashboard sharing feature in Zendesk. It is automatically rolled out to all Enterprise accounts. This means you can start using the feature right away without any additional setup or…
How can I restrict data when sharing a dashboard externally in Zendesk?
You can restrict data when sharing a dashboard externally by using the dashboard restriction feature. This ensures that only the intended data is visible to the external party. To apply restrictions, use the 'Access type' dropdown in the…
Who can use the external dashboard sharing feature in Zendesk?
The external dashboard sharing feature is available exclusively to Zendesk Enterprise customers. This feature is part of the Explore beta dashboard builder. Enterprise customers can take advantage of this feature to easily share dashboards with…
What are the benefits of Zendesk's external dashboard sharing?
Zendesk's external dashboard sharing offers several benefits, including ease of sharing and enhanced collaboration. It allows you to share dashboards with external parties without needing to export data manually. This feature is particularly…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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