Use Chat Trigger for Offline Dept - Frequently asked questions
Discover how to use a chat trigger to notify if a department is offline. Explore common questions and solutions for setting up and managing chat triggers effectively.
Frequently asked questions
How do I create a Chat trigger to notify visitors if a department is offline?
To notify visitors when a department is offline, you can create a Chat trigger in Zendesk. Start by opening Chat and creating a new trigger. Name it something like "Notify for offline department" and select 'Messaging' for the Channel. Set the…
What are the steps to test a Chat trigger in Zendesk?
Testing your Chat trigger ensures it works correctly to inform visitors when a department is offline. First, set all agents in the target department to Offline, while keeping at least one agent in another department Online. Then, open a private…
How can I customize the offline message in a Zendesk Chat trigger?
Customizing the offline message in a Zendesk Chat trigger allows you to tailor communication to your business needs. When setting up the trigger, under 'Perform the following actions', you can specify the message sent to visitors. Include details…
Can I set a Zendesk Chat trigger to only fire during business hours?
Yes, you can configure a Zendesk Chat trigger to activate only during business hours. In the trigger conditions, select 'Account Status equals Online' and specify the hours of operation. Remember to adjust for UTC time if needed. This setup…
Where can I find the group ID for setting up a Zendesk Chat trigger?
To find the group ID needed for setting up a Zendesk Chat trigger, use the List Groups API endpoint. Enter the URLhttps://yoursubdomain.zendesk.com/api/v2/groupsin your browser. This will display a list of groups and their corresponding IDs….
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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