Customize Offline Message in Zendesk Chat Trigger
How can I customize the offline message in a Zendesk Chat trigger?
Customizing the offline message in a Zendesk Chat trigger allows you to tailor communication to your business needs. When setting up the trigger, under 'Perform the following actions', you can specify the message sent to visitors. Include details like your team's working hours and any other relevant information.
This customization ensures that visitors are informed about when they can expect a response, enhancing their experience with your support team.
More related questions
How do I create a Chat trigger to notify visitors if a department is offline?
To notify visitors when a department is offline, you can create a Chat trigger in Zendesk. Start by opening Chat and creating a new trigger. Name it something like "Notify for offline department" and select 'Messaging' for the Channel. Set the…
What are the steps to test a Chat trigger in Zendesk?
Testing your Chat trigger ensures it works correctly to inform visitors when a department is offline. First, set all agents in the target department to Offline, while keeping at least one agent in another department Online. Then, open a private…
Can I set a Zendesk Chat trigger to only fire during business hours?
Yes, you can configure a Zendesk Chat trigger to activate only during business hours. In the trigger conditions, select 'Account Status equals Online' and specify the hours of operation. Remember to adjust for UTC time if needed. This setup…
Where can I find the group ID for setting up a Zendesk Chat trigger?
To find the group ID needed for setting up a Zendesk Chat trigger, use the List Groups API endpoint. Enter the URLhttps://yoursubdomain.zendesk.com/api/v2/groupsin your browser. This will display a list of groups and their corresponding IDs….
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