New Limits for Offset Pagination - Frequently asked questions
Frequently asked questions
What changes are being made to offset-based pagination in Zendesk?
Starting May 20, 2024, Zendesk will limit offset-based pagination (OBP) requests to the first 10,000 records. Requests exceeding this limit will result in a "400 Bad Request" error. To access data sets larger than 10,000 records, users will need to…
Why is Zendesk transitioning to cursor-based pagination?
Zendesk is transitioning to cursor-based pagination (CBP) because it offers faster and more efficient data retrieval compared to offset-based pagination (OBP). CBP reduces the strain on Zendesk's infrastructure, enhancing stability and reliability….
What should I do to prepare for Zendesk's pagination changes?
To prepare for Zendesk's pagination changes, it's recommended to transition to cursor-based pagination (CBP) before May 20, 2024. If you're unsure which integrations might exceed the new limits, collaborate with your team managing Zendesk…
How can I update my Zendesk client libraries for cursor-based pagination?
Zendesk has updated its official Ruby client and partnered with community SDK developers to support cursor-based pagination (CBP). To update your libraries, ensure you have the latest versions: Ruby (>=3.0.4), Python (>=v2.0.34), NodeJS (>=v3.0.2),…
Which Zendesk API endpoints support cursor-based pagination?
Zendesk offers cursor-based pagination (CBP) for a wide range of API endpoints, including those related to ticketing and the Help Center. Some of the supported endpoints include/api/v2/tickets,/api/v2/users, and/hc/api/v2/articles. This…
Is time-based incremental export affected by the new pagination limits?
Time-based incremental export is not affected by the new pagination limits as it is considered a special case, separate from both offset-based and cursor-based pagination. Zendesk recommends using cursor-based exports for better performance, but…
How can I troubleshoot issues with cursor-based pagination in Zendesk?
If you encounter issues with cursor-based pagination, such as difficulty in troubleshooting due to the cursor's encoded format, you can decode the cursor value to understand the timestamp and other relevant data. This can help in debugging and…
Does the Zendesk Sandbox environment follow the same pagination changes?
Yes, the pagination changes will be rolled out to Zendesk Sandbox environments at the same time as the production environments. This ensures consistency across all testing and live environments, allowing users to prepare and adapt their…
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