How to Edit Metrics & Attributes - Frequently asked questions
Frequently asked questions
How can I edit custom metrics and attributes in Zendesk Explore?
To edit custom metrics and attributes in Zendesk Explore, you need to access the metric or attribute panels. From there, you can select a metric or attribute with a pen icon next to it to open the editing menu. In the menu, you can rename your…
Can I edit built-in metrics and attributes in Zendesk Explore?
Built-in metrics and attributes in Zendesk Explore cannot be edited directly. To make changes, you need to create an editable copy by duplicating them. Once duplicated, the copy will be stored in the Calculated metrics or Calculated attributes…
What options are available for editing metrics and attributes in Zendesk Explore?
When editing metrics and attributes in Zendesk Explore, you have several options available. You can duplicate, edit the display format, change aggregators, or delete custom metrics and attributes. Duplicating creates an editable copy, while…
How do I duplicate a metric or attribute in Zendesk Explore?
To duplicate a metric or attribute in Zendesk Explore, select the metric or attribute with a pen icon and choose the 'Duplicate' option from the menu. This creates an editable copy that is stored in the Calculated metrics or Calculated attributes…
How can I change the display format of metrics in Zendesk Explore?
In Zendesk Explore, you can change the display format of your metrics to better suit your needs. This includes converting results to percentages, currency, timestamps, or custom formats. To do this, access the metric or attribute menu and select…
Is there a way to see all custom calculated metrics in Zendesk Explore?
Currently, Zendesk Explore does not offer a central dedicated location to view all custom calculated metrics. However, you can access them from inside the report editor. This means you'll need to navigate through the report editor to manage or…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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