Add Zendesk Chat Widget to Website - Frequently asked questions
Discover answers to common questions about adding the Zendesk Chat widget to your website. Learn about installation, customization, and troubleshooting.
Frequently asked questions
How do I add the Zendesk Chat widget to my website?
To add the Zendesk Chat widget to your website, you need to embed a script in your site's HTML. First, navigate to your Zendesk dashboard and selectSettings > Widget, then click on theGetting Startedtab. Copy the embed script provided….
Where should I place the Zendesk Chat widget script in my HTML?
The Zendesk Chat widget script can be placed in the<head>or at the end of the<body>tag in your HTML. For optimal performance, it's recommended to place the script at the end of the<body>tag. This helps avoid blocking the browser from…
Can I add the Zendesk Chat widget to multiple websites?
Yes, you can add the Zendesk Chat widget to multiple websites. You have the flexibility to customize the appearance of the widget for each site. This allows you to maintain a consistent brand experience across different platforms. For more…
What should I do if the Zendesk Chat widget isn't displaying?
If the Zendesk Chat widget isn't displaying, ensure the script is correctly embedded in your HTML. Double-check that the script is placed either in the<head>or at the end of the<body>tag. Also, verify that the script key is correct and…
How can I improve page load performance with the Zendesk Chat widget?
To improve page load performance with the Zendesk Chat widget, place the script at the end of the<body>tag. This placement helps prevent the script from blocking the browser's rendering process, allowing your page to load more efficiently….
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Customer.io($50M+ ARR)
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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