Set Week Start Day in Zendesk WFM - Frequently asked questions
Discover how to set your week to start on a specific day in Zendesk WFM. This page answers common questions about time tracking settings and customization.
Frequently asked questions
How can I change the start day of the week in Zendesk WFM?
To change the start day of the week in Zendesk WFM, you need to adjust the settings in your account. Simply hover over the admin icon in your Zendesk WFM account and click on Settings. From there, under 'Week Start', you can select the day you…
Why would I need to set a specific start day for the week in Zendesk WFM?
Setting a specific start day for the week in Zendesk WFM helps align your time tracking with payroll periods. For instance, if your payroll period ends on a Friday, you might want to start your week on a Saturday. This ensures that your time…
Does changing the week start day affect the agent's calendar in Zendesk?
No, changing the week start day in Zendesk WFM does not affect the agent's calendar. The setting for the week start day is only applicable to legacy features within Zendesk WFM. This means that while you can adjust the start day for time tracking…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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