Converting Targets to Webhooks - Frequently asked questions
Frequently asked questions
How do I convert a target to a webhook in Zendesk?
To convert a target to a webhook in Zendesk, follow a specific process to ensure continuity. Start by creating a new webhook based on your existing target. Open the target's details in one window and the webhook creation page in another. In the…
What is the process for configuring a trigger to send webhook notifications?
Configuring a trigger to send webhook notifications involves editing or cloning an existing trigger. In the Admin Center, go to Objects and rules, then select Business rules > Triggers. Edit or clone the trigger, and under Actions, add a new…
How do I deactivate a target and its associated triggers in Zendesk?
After creating a webhook and updating the associated trigger, thoroughly test the webhook by initiating the appropriate trigger conditions. You should receive duplicate messages on your external application or system while both the target and…
Can I convert Clickatell, Pivotal, Twilio, X Corp, and Yammer targets to webhooks?
There is no direct way to map Clickatell, Pivotal, Twilio, X Corp (formerly Twitter), and Yammer target configurations to webhooks. Instead, Zendesk recommends exploring Zendesk Marketplace apps that can fulfill your needs. These apps may offer…
How do I map URL target configurations to webhooks in Zendesk?
Mapping URL target configurations to webhooks involves several steps. Set the webhook's Name to the target's Title and the Endpoint URL to the target's URL. For authentication, use Basic authentication with the target's username and password. Set…
What should I do if I can't find instructions for converting certain targets?
If you can't find instructions for converting certain targets, such as Salesforce or SugarCRM, it's possible that the documentation hasn't been updated yet. Zendesk is working on providing clearer instructions for these target types. In the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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