Activating Your Community - Frequently asked questions
Frequently asked questions
How do I activate my Zendesk community?
To activate your Zendesk community, you need to follow a few simple steps. First, ensure that you have the Guide set up, as Gather requires it to function. Once that's done, head over to Guide, click on the Settings icon in the sidebar, and select…
What is Zendesk Gather and how does it work?
Zendesk Gather is a community forum solution designed to enhance support by enabling customers to connect and collaborate. It allows teams to leverage the expertise of an active community, gather best practices, and encourage feedback. Gather works…
Do I need Zendesk Guide to use Gather?
Yes, you need Zendesk Guide to use Gather. Gather is designed to complement the knowledge base in your help center, and having Guide set up is a prerequisite for using Gather. If you haven't set up Guide yet, you should do so before activating your…
How can I disable my Zendesk community?
Disabling your Zendesk community is straightforward. If you decide to make your community inactive, go to the Gather settings in Guide, and simply deselect the 'Activate community' checkbox. This will make your community invisible to end users in…
What happens when I activate my Zendesk community?
When you activate your Zendesk community, it becomes visible to end users in your help center. This means that users can start engaging, sharing expertise, and providing feedback through the community platform. If your help center was in setup…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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