image for site

Guide Basics - Frequently asked questions

Explore common questions about Zendesk Guide basics. Find answers to FAQs on setup, features, and best practices to enhance your Zendesk experience.

Frequently asked questions

What are the different Zendesk Guide plan types?

Zendesk Guide offers various plan types to suit different needs. Guide is included in Suite plans or can be purchased with any Zendesk Support plan. This flexibility allows you to choose a plan that best fits your organization's requirements,…

Which browsers are supported by Zendesk Guide?

Zendesk Guide supports a range of modern browsers to ensure a smooth user experience. The help center and Guide are tested with the latest versions of popular browsers. While older browsers can still be used, they may not provide the best…

What are the product limits in Zendesk Guide?

Zendesk Guide has specific product limits that users should be aware of. These limits are designed to ensure optimal performance and usability of the platform. It's important to note that the limits mentioned apply to all Guide users, regardless of…

How can I use Zendesk Support and Guide together?

Zendesk Support and Guide are designed to work seamlessly together to enhance your customer service capabilities. By integrating these two tools, you can set up and manage a self-service customer support system that empowers your users to find…

Where can I find developer resources for Zendesk Guide?

Zendesk provides a wealth of developer resources to help you get started with Guide. These resources include API quick start guides and instructions for adding the Web Widget (Classic) to your website or help center. Whether you're a seasoned…

What privacy and data protection resources are available for Zendesk Guide?

Zendesk Guide offers resources to help you understand privacy and data protection laws. These resources are part of the cross-product Help Center and describe how features in Guide and other Zendesk products comply with these laws. Staying…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
Creatley company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites