Zendesk Talk does not have a direct feature to inform callers of their queue position. However, you can use alternative methods to provide similar information. One option is to play an average wait time message, which gives callers an idea of how…
You can use average wait time messages in Zendesk Talk to inform callers about their expected wait time. This feature helps manage caller expectations without providing exact queue positions. To implement this, you need to set up the average wait…
In Zendesk Talk, you can inform callers about wait times using alternative methods since direct queue position information isn't available. One effective way is to incorporate repeatable wording into your wait greeting. This can provide callers…