Contact Zendesk Support - Frequently asked questions
Frequently asked questions
How can I contact Zendesk Customer Support for complex issues?
For complex or non-urgent issues, it's best to use Zendesk's web form. Simply sign in to the Help Center at support.zendesk.com/hc/, select 'Submit a request' from your profile menu, and fill out the appropriate form with your details. Zendesk…
What is the best way to get real-time support from Zendesk?
For urgent or time-sensitive questions, use Zendesk's messaging widget for live support. This widget is available in your Zendesk account under 'Profile menu > Get help', or in the Zendesk Help Center at the lower right corner. This approach…
Can I still use Z Bot for Zendesk support?
Yes, Z Bot remains a valuable resource for seeking knowledge or help from Zendesk. It is managed by Zendesk experts and can provide personalized answers to common questions, generate answers from articles, and even perform some account actions….
Why did Zendesk change their support contact methods?
Zendesk updated their support contact methods to improve the customer experience. They found that while messaging is effective for live conversations, customers needed more options for complex or non-urgent issues. The addition of a ticket form…
How does Zendesk's new support form improve the customer experience?
The new support form enhances the customer experience by offering a more suitable channel for complex or non-urgent issues. It allows for asynchronous communication, giving customers the space to provide detailed information and receive email…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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