Using Phone Call Activity Indicator - Frequently asked questions
Discover answers to common questions about using the phone call activity indicator in Zendesk. Learn how to optimize your call management and improve efficiency.
Frequently asked questions
What is the phone call activity indicator in Zendesk QA?
The phone call activity indicator in Zendesk QA is a tool that helps you identify when people were talking during a call. It allows you to skip silent parts, such as when the agent was on hold or waiting for the call to be answered, enhancing the…
How do I use the phone call activity indicator in Zendesk QA?
To use the phone call activity indicator in Zendesk QA, navigate to the call recording you want to review. You'll see a graph that represents the call activity, showing periods of conversation and silence. Simply click on any part of the graph to…
Why should I use the phone call activity indicator in Zendesk QA?
Using the phone call activity indicator in Zendesk QA can significantly enhance the efficiency of reviewing phone call interactions. It allows you to skip over silent parts of the call, such as when the agent was on hold or waiting for the call to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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