Zendesk Policies and Agreements - Frequently asked questions
Explore common questions about Zendesk's policies and agreements. Find answers to frequently asked questions regarding terms, privacy, and compliance.
Frequently asked questions
What are Zendesk's policies and agreements?
Zendesk's policies and agreements cover a range of topics to ensure transparency and trust. These include terms of use, privacy notices, cookie notices, and options regarding personal information sharing. For more detailed information, you can…
How does Zendesk use AI data?
Zendesk provides information on how AI data is utilized within its services. This includes details on data processing and privacy measures to ensure user data is handled responsibly. For more insights, check out the Zendesk AI Data Use Information…
What is the Japan Telecommunications Business Act in relation to Zendesk?
Zendesk provides information on the Japan Telecommunications Business Act, particularly focusing on cookies information. This ensures compliance with local regulations and informs users about data handling practices in…
What privacy details are available for Zendesk SDKs and apps?
Zendesk offers privacy details for its SDKs and apps to ensure users are informed about data collection and usage. This transparency helps users make informed decisions about using Zendesk's…
What is the Reseller-to-Direct Transfer policy at Zendesk?
The Reseller-to-Direct Transfer policy at Zendesk outlines the process and conditions under which a customer can transfer from a reseller to a direct relationship with Zendesk. This policy ensures a smooth transition and clarity for…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
Freecash
Read FreeCash's case study
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