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How to Turn Off Inbound Calls - Frequently asked questions

Discover how to manage inbound calls in Zendesk. This page answers common questions about disabling inbound calls and offers guidance on call settings.

Frequently asked questions

Can I turn off inbound calls in Zendesk Talk?

No, you can't directly turn off inbound calls in Zendesk Talk. However, you can use some workarounds to manage this. One option is to create a custom IVR (Interactive Voice Response) that doesn't accept voicemails by leaving the route options…

How can I manage inbound calls in Zendesk Sell?

In Zendesk Sell, you can manage inbound calls by adjusting your settings. Go to Sell Settings > Voice and Text > Connection > When you're not available. Here, you can set up how calls are handled when you're unavailable. If you don't answer, the…

What are the options for handling calls when unavailable in Zendesk Sell?

Zendesk Sell offers options to handle calls when you're unavailable, ensuring you don't miss important communications. In the Sell Settings under Voice and Text, you can configure what happens when you're not available. If you don't answer a…

Can I set up voicemail in Zendesk Sell?

Yes, you can set up voicemail in Zendesk Sell through the Voicemail EAP. To try out this feature, you need to sign up for the Voicemail Early Access Program (EAP). This allows you to receive voicemails when you're not available to take calls,…

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