How to Turn Off Inbound Calls - Frequently asked questions
Discover how to manage inbound calls in Zendesk. This page answers common questions about disabling inbound calls and offers guidance on call settings.
Frequently asked questions
Can I turn off inbound calls in Zendesk Talk?
No, you can't directly turn off inbound calls in Zendesk Talk. However, you can use some workarounds to manage this. One option is to create a custom IVR (Interactive Voice Response) that doesn't accept voicemails by leaving the route options…
How can I manage inbound calls in Zendesk Sell?
In Zendesk Sell, you can manage inbound calls by adjusting your settings. Go to Sell Settings > Voice and Text > Connection > When you're not available. Here, you can set up how calls are handled when you're unavailable. If you don't answer, the…
What are the options for handling calls when unavailable in Zendesk Sell?
Zendesk Sell offers options to handle calls when you're unavailable, ensuring you don't miss important communications. In the Sell Settings under Voice and Text, you can configure what happens when you're not available. If you don't answer a…
Can I set up voicemail in Zendesk Sell?
Yes, you can set up voicemail in Zendesk Sell through the Voicemail EAP. To try out this feature, you need to sign up for the Voicemail Early Access Program (EAP). This allows you to receive voicemails when you're not available to take calls,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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