Handling Unavailable Calls in Zendesk Sell
What are the options for handling calls when unavailable in Zendesk Sell?
Zendesk Sell offers options to handle calls when you're unavailable, ensuring you don't miss important communications.
In the Sell Settings under Voice and Text, you can configure what happens when you're not available. If you don't answer a call, it can be forwarded to a transfer number, such as a desk or mobile phone. Additionally, if you're on a call or choose to ignore an incoming call, the caller will receive a message indicating your unavailability.
These settings help you manage your call flow effectively, even when you're not at your desk.
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In Zendesk Sell, you can manage inbound calls by adjusting your settings. Go to Sell Settings > Voice and Text > Connection > When you're not available. Here, you can set up how calls are handled when you're unavailable. If you don't answer, the…
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