Managing Inbound Calls in Zendesk Sell
How can I manage inbound calls in Zendesk Sell?
In Zendesk Sell, you can manage inbound calls by adjusting your settings.
Go to Sell Settings > Voice and Text > Connection > When you're not available. Here, you can set up how calls are handled when you're unavailable. If you don't answer, the call can be forwarded to a transfer number you set up, like a desk or mobile phone. If you're on a call or choose to ignore it, the caller will receive a message that you're not available.
This setup allows you to control when and how you receive calls, ensuring you can focus on making outbound calls when needed.
More related questions
Can I turn off inbound calls in Zendesk Talk?
No, you can't directly turn off inbound calls in Zendesk Talk. However, you can use some workarounds to manage this. One option is to create a custom IVR (Interactive Voice Response) that doesn't accept voicemails by leaving the route options…
What are the options for handling calls when unavailable in Zendesk Sell?
Zendesk Sell offers options to handle calls when you're unavailable, ensuring you don't miss important communications. In the Sell Settings under Voice and Text, you can configure what happens when you're not available. If you don't answer a call,…
Can I set up voicemail in Zendesk Sell?
Yes, you can set up voicemail in Zendesk Sell through the Voicemail EAP. To try out this feature, you need to sign up for the Voicemail Early Access Program (EAP). This allows you to receive voicemails when you're not available to take calls,…
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