Setting Up Your Email Channel - Frequently asked questions
Discover answers to common questions about setting up your email channel in Zendesk. Learn about configuration, troubleshooting, and best practices.
Frequently asked questions
How does the support address end-user experience work in Zendesk?
When a customer sends an email to your support email address, a ticket is automatically created in Zendesk. This process streamlines customer support by ensuring that all customer inquiries are tracked and managed efficiently. The support address…
How can I add support email addresses for users to submit tickets in Zendesk?
You can add support email addresses in Zendesk to allow users to submit tickets directly via email. This is part of the default email setup in Zendesk, which typically includes one primary email address. By adding more support email addresses, you…
How do I test my email setup in Zendesk?
Testing your email setup in Zendesk is crucial to ensure that both incoming and outgoing emails are functioning correctly. This process helps verify that your support email addresses are properly configured and that emails are being converted into…
How can I set up Zendesk for email-only support?
Setting up Zendesk for email-only support is ideal for accounts that prefer not to require end users to sign in. This setup allows users to interact with your support team solely through email, simplifying the process for both the customer and the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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