Deactivating Help Center - Frequently asked questions
Frequently asked questions
How do I deactivate my Zendesk Help Center?
To deactivate your Zendesk Help Center, you need to be a Support admin. Deactivating the Help Center hides it from end-users but does not delete any content. To do this, go to Guide, click the Settings icon in the sidebar, then select Guide…
What happens when I deactivate my Zendesk Help Center?
When you deactivate your Zendesk Help Center, it becomes inaccessible to end-users, but Guide admins and agents can still access it. The content remains intact and is not deleted. Agents using Knowledge in the agent workspace can still access…
Can I deactivate the Help Center for specific brands in Zendesk?
Yes, if you have multiple brands set up in Zendesk, you can deactivate the Help Center for each brand individually. This allows you to manage the visibility of your Help Centers on a per-brand basis, giving you flexibility in how you present your…
Can end-users access the Zendesk Help Center after deactivation?
No, end-users cannot access the Zendesk Help Center once it is deactivated. They will encounter a 'page not found' error if they try to visit the Help Center URL. However, Guide admins and agents can still access the Help Center, and agents can…
Is content still accessible via API when the Zendesk Help Center is deactivated?
No, when the Zendesk Help Center is deactivated, content is not accessible via API for end-users. Chatbots or third-party tools that serve Guide articles will not suggest any articles if the Help Center is deactivated or if the articles are…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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