Measuring Customer Satisfaction with Zendesk - Frequently asked questions
Frequently asked questions
What is the Zendesk Benchmark and how does it work?
The Zendesk Benchmark is a tool that helps you measure customer satisfaction by comparing your key metrics with those of thousands of other organizations. It focuses on three main metrics: customer satisfaction, first reply time, and new ticket…
How can I complete the Zendesk Benchmark survey?
To complete the Zendesk Benchmark survey, navigate to the Admin Center, click the Account icon in the sidebar, and select Tools > Benchmark survey. You'll need to answer five questions about your company's industry, size, and support operations….
How can I access Zendesk Benchmark research?
You can access Zendesk Benchmark research to gain insights into best practices and trends in customer experience. This includes the annual Zendesk Customer Experience Trends Report. To view the most recent research, visit the Zendesk Benchmark web…
How do I opt out of Zendesk Benchmark participation?
If you wish to opt out of the Zendesk Benchmark, go to the Admin Center, click the Account icon in the sidebar, and select Tools > Benchmark survey. Then, click Stop Participating. You can rejoin at any time by completing the Benchmark survey…
How can I view my Zendesk Benchmark results?
To view your Zendesk Benchmark results, go to the Admin Center, click the Account icon in the sidebar, and select Tools > Benchmark survey. If you haven't completed the survey questions, you'll need to do so first. Your results will then be…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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