image for site

Measuring Customer Satisfaction with Zendesk - Frequently asked questions

Discover how to measure customer satisfaction using the Zendesk Benchmark. Explore common questions and insights to enhance your customer service experience.

Frequently asked questions

What is the Zendesk Benchmark and how does it work?

The Zendesk Benchmark is a tool that helps you measure customer satisfaction by comparing your key metrics with those of thousands of other organizations. It focuses on three main metrics: customer satisfaction, first reply time, and new ticket…

How can I complete the Zendesk Benchmark survey?

To complete the Zendesk Benchmark survey, navigate to the Admin Center, click the Account icon in the sidebar, and select Tools > Benchmark survey. You'll need to answer five questions about your company's industry, size, and support operations….

How can I access Zendesk Benchmark research?

You can access Zendesk Benchmark research to gain insights into best practices and trends in customer experience. This includes the annual Zendesk Customer Experience Trends Report. To view the most recent research, visit the Zendesk Benchmark web…

How do I opt out of Zendesk Benchmark participation?

If you wish to opt out of the Zendesk Benchmark, go to the Admin Center, click the Account icon in the sidebar, and select Tools > Benchmark survey. Then, click Stop Participating. You can rejoin at any time by completing the Benchmark survey…

How can I view my Zendesk Benchmark results?

To view your Zendesk Benchmark results, go to the Admin Center, click the Account icon in the sidebar, and select Tools > Benchmark survey. If you haven't completed the survey questions, you'll need to do so first. Your results will then be…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites