Understanding Trigger Time Zones - Frequently asked questions
Explore common questions about time zone references in Zendesk trigger conditions. Learn how time zones affect triggers and find solutions to related issues.
Frequently asked questions
What time zone do Zendesk trigger conditions reference?
Zendesk trigger conditions reference the requester's time zone. This means that any time-based conditions you set in your triggers will be evaluated based on the time zone of the person who made the request, not the time zone of your Zendesk…
Does Zendesk use the account time zone for trigger conditions?
No, Zendesk does not use the account time zone for trigger conditions. Instead, it uses the requester's time zone. This ensures that any time-based conditions are evaluated based on the local time of the person who submitted the request. This…
How does Zendesk handle time zones in trigger conditions?
Zendesk handles time zones in trigger conditions by referencing the requester's time zone. This means that any triggers you set up will be evaluated based on the time zone of the person who made the request, ensuring that actions are taken at the…
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