Managing Personal App Shortcuts - Frequently asked questions
Frequently asked questions
How do I add personal app shortcuts in Zendesk?
To add personal app shortcuts in Zendesk, you need to pin your favorite apps to the context panel sidebar. This allows you to quickly access them without searching through the entire list of apps. To add a shortcut, open a ticket and click the…
Can I remove personal app shortcuts in Zendesk?
Yes, you can easily remove personal app shortcuts in Zendesk by unpinning them from the sidebar. This process only removes the shortcut, not the app itself. To remove a shortcut, open a ticket and click on the app shortcut you want to remove….
How can I reorder my personal app shortcuts in Zendesk?
Reordering your personal app shortcuts in Zendesk is simple and allows you to organize them according to your preferences. To reorder, just select an app shortcut in the sidebar and drag it to your desired position. This way, you can prioritize…
What happens to my app shortcuts if I clear my browser cache?
Clearing your browser cache will remove your personal app shortcuts in Zendesk, and you'll need to add them again. This is a limitation of the personal app shortcuts feature. If you clear your cache or if an admin updates or activates a new custom…
Can I use different app shortcuts for custom ticket layouts in Zendesk?
Yes, you can use different sets of personal app shortcuts for each custom ticket layout in Zendesk. If your admin has activated custom ticket layouts, you can tailor your app shortcuts to fit each layout. For example, you might have one set of…
Are personal app shortcuts in Zendesk shared across all agents?
No, personal app shortcuts in Zendesk are not shared across all agents; each agent creates their own set of shortcuts. These shortcuts are for personal use, allowing agents to customize their workspace according to their preferences. Admins cannot…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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