What's New in Zendesk June 2023 - Frequently asked questions
Frequently asked questions
What are the new features in Zendesk's Admin Center as of June 2023?
In June 2023, Zendesk introduced several updates to the Admin Center, enhancing its functionality. You can now track important changes in the help center using the audit log, which includes monitoring help center activation, community activation,…
How has the Groups page in Zendesk's Admin Center been improved?
The Groups page in Zendesk's Admin Center received a redesign in June 2023, offering a fresh look and improved performance. You can now manage team members within groups more efficiently, search for specific groups, view open tickets for each…
What are Group SLAs in Zendesk and how do they work?
Group SLAs, introduced in June 2023, are a new type of service level agreement in Zendesk that allow you to set specific targets for groups working on tickets. These are also known as operational level agreements (OLAs). With Group SLAs, you can…
What updates have been made to Zendesk's Guide in June 2023?
In June 2023, Zendesk's Guide received several updates to enhance content management and search functionality. The account-level image gallery is now available for all articles, allowing you to manage and replace images easily. Additionally,…
How has Zendesk improved its bot offerings in June 2023?
Zendesk has streamlined its bot offerings in June 2023 by rebranding them from 'Answer Bot' to 'Zendesk bots', available in standard and advanced versions. The pricing model has shifted to usage-based, measured by monthly active users (MAU),…
What new features are available in Zendesk's Agent Workspace as of June 2023?
In June 2023, Zendesk's Agent Workspace introduced several new features to enhance agent productivity. Agents can now compose public replies as drafts before updating a ticket, ensuring accuracy before sending. Additionally, the composer window…
What is the Advanced AI add-on in Zendesk Suite?
The Advanced AI add-on, introduced in June 2023, is a new offering for eligible customers on Suite Professional and Enterprise plans. It expands Zendesk's AI capabilities with features like intelligent triage, advanced bots, intelligence in the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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