Exclude System Updates in Explore - Frequently asked questions
Discover how to exclude system updates from your Zendesk Explore results. This page answers common questions and provides guidance on managing your data effectively.
Frequently asked questions
How can I exclude system updates from my Zendesk Explore reports?
You can exclude system updates from your Zendesk Explore reports by using filters or creating a calculated metric. To use a filter, apply the Updater role attribute as a filter and exclude the Null attribute value, which typically represents…
What is the Null updater role in Zendesk Explore?
The Null updater role in Zendesk Explore typically refers to system updates. These are changes made to tickets through automatic processes, such as triggers or automations, rather than by users. By excluding the Null updater role in your reports,…
How do I create a custom metric to exclude system updates in Zendesk Explore?
To create a custom metric that excludes system updates in Zendesk Explore, you can use specific conditions. For instance, you can create a metric that includes only updates not made by end users or system updates by using the condition: `IF…
Can I filter out system updates in Zendesk Explore using the Updater role?
Yes, you can filter out system updates in Zendesk Explore by using the Updater role attribute. By applying this attribute as a filter and excluding the Null value, which represents system updates, you can ensure that your reports only include…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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