Complying with Privacy Laws in Zendesk - Frequently asked questions
Frequently asked questions
What is Zendesk's role under GDPR and CCPA?
Zendesk acts as a third-party data processor under GDPR and a service provider under CCPA. This means Zendesk handles personal data on behalf of its customers, who are responsible for ensuring compliance with data protection laws. As a data…
How does Zendesk help with privacy law compliance?
Zendesk offers features and functionalities to assist with privacy law compliance. These tools are designed to help customers, who are data controllers, fulfill their obligations under laws like GDPR and CCPA. Zendesk provides guidance and…
What is considered personal data in Zendesk?
Personal data in Zendesk includes any information that can identify an individual, such as an email address or phone number. It can also include data that indirectly identifies someone when combined with other information. Organizations must…
What is the difference between soft delete and hard delete in Zendesk?
In Zendesk, a soft delete makes an item invisible to users but keeps it in the database, accessible only to certain Zendesk employees. Soft deleted items are permanently deleted after 30 days. A hard delete, on the other hand, completely removes…
How can I delete a user's personal data in Zendesk?
To delete a user's personal data in Zendesk, you can follow the process outlined in the 'Forgetting a user in Zendesk' guide. This involves using the tools provided by Zendesk to ensure that personal data is removed in compliance with privacy laws….
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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