How to Make Your Help Center Accessible - Frequently asked questions
Discover how to make your help center accessible with answers to common questions. Learn about best practices, tools, and tips for improving accessibility.
Frequently asked questions
What accessibility features does the Copenhagen theme offer?
The Copenhagen theme is designed with accessibility in mind, adhering to WCAG 2.1 AA standards. This theme is mobile-responsive and includes built-in accessibility features to ensure a wide range of users can navigate your help center effectively….
How can I customize the Copenhagen theme while maintaining accessibility?
Customizing the Copenhagen theme can be done while still maintaining accessibility by following WCAG 2.1 AA guidelines. You can update the theme's look and feel to match your branding, including changes to colors, fonts, logos, and images. When…
What should I consider when creating a custom theme in Zendesk?
Creating a custom theme in Zendesk requires careful consideration of accessibility, as custom themes are not supported by Zendesk and won't receive automatic updates. You are responsible for ensuring your custom theme's accessibility. To maintain…
How can I report accessibility issues in Zendesk products?
If you encounter any accessibility issues with Zendesk products, you can report them to the Zendesk team. Accessibility is an ongoing effort, and Zendesk encourages users to share any problems they find. To report an issue, simply email…
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Ella Roy Customer Success Manager
Zeffy
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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