Add Custom Ticket Fields to Web Widget - Frequently asked questions
Discover why you can't add custom ticket fields to Zendesk's Web Widget Classic. Explore solutions and answers to common questions about customizing your support widget.
Frequently asked questions
How can I add custom ticket fields to the Web Widget (Classic)?
To add custom ticket fields to the Web Widget (Classic), you first need to create them. Custom fields must be editable for end users and cannot be of certain types like regex, credit card, date, or multi-select. If your custom field meets these…
What types of custom fields cannot be added to the Web Widget (Classic)?
Certain types of custom fields cannot be added to the Web Widget (Classic). These include regex, credit card, date, and multi-select custom field types. If your custom field is one of these types, the option to add it to your Web Widget (Classic)…
Why can't I see the option to add custom fields to my Web Widget (Classic)?
If you can't see the option to add custom fields to your Web Widget (Classic), it might be because your fields are not editable or are of restricted types. Custom fields must be editable for end users and cannot be regex, credit card, date, or…
Are multi-select custom fields supported in the Web Widget (Classic)?
Multi-select custom fields are not supported in the Web Widget (Classic). This means you cannot add them to your widget. To add custom fields to your Web Widget (Classic), ensure they are editable for end users and not of restricted types like…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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