Why Am I Charged for Deleted User in Sell? - Frequently asked questions
Discover why you're charged for a deleted user in Zendesk Sell. This page answers common questions about billing issues related to user deletions.
Frequently asked questions
Why am I still being charged for a deleted user in Zendesk Sell?
If you've deleted a user from Zendesk Sell but are still being charged, it's because removing a user doesn't automatically update your subscription. To adjust the number of seats and stop being charged for the deleted user, you need to manually…
How can I reduce the number of seats in my Zendesk Sell account?
To reduce the number of seats in your Zendesk Sell account, you need to manually adjust your subscription settings. Navigate to Settings > Upgrade > Plans and Pricing, and click on Remove under the Seats box. Enter the number of seats you want to…
What happens if I add a new user to Zendesk Sell?
When you add a new user to Zendesk Sell, they will automatically be assigned to an available empty seat. If there are no vacant seats, a new seat will be created, which may affect your billing. It's important to manage your seats carefully to…
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Customer.io($50M+ ARR)
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
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