Still Charged for Deleted User in Zendesk Sell?
Learn why you're still charged for a deleted user in Zendesk Sell and how to update your subscription to reflect the correct number of seats.
Why am I still being charged for a deleted user in Zendesk Sell?
If you've deleted a user from Zendesk Sell but are still being charged, it's because removing a user doesn't automatically update your subscription.
To adjust the number of seats and stop being charged for the deleted user, you need to manually downgrade your subscription. Go to Settings > Upgrade > Plans and Pricing, and click Remove under the Seats box. Enter the number of seats you wish to remove. Your account will then be scheduled to be charged for the reduced number of seats at the end of your billing cycle. For more details, visit theoriginal link.
More related questions
How can I reduce the number of seats in my Zendesk Sell account?
To reduce the number of seats in your Zendesk Sell account, you need to manually adjust your subscription settings. Navigate to Settings > Upgrade > Plans and Pricing, and click on Remove under the Seats box. Enter the number of seats you want to…
What happens if I add a new user to Zendesk Sell?
When you add a new user to Zendesk Sell, they will automatically be assigned to an available empty seat. If there are no vacant seats, a new seat will be created, which may affect your billing. It's important to manage your seats carefully to avoid…
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