Live Chat Widget Messages - Frequently asked questions
Discover how to display messages in live chat widgets. Explore FAQs on setting up automated messages, customizing chat experiences, and enhancing user engagement.
Frequently asked questions
Can I display a message in Zendesk live chat when the widget is clicked?
Yes, you can display a message in Zendesk live chat when someone clicks on the widget. This can be achieved by using a combination of custom code and a chat trigger. To do this, you need to use theonShow(callback)function to detect when the…
How can I prevent the Zendesk chat widget from opening automatically?
To prevent the Zendesk chat widget from opening automatically, you can use custom code and triggers to control its behavior. By using theonShow(callback)function, you can detect when the widget is opened. You can then add a tag using a…
What is the onShow(callback) function in Zendesk live chat?
TheonShow(callback)function in Zendesk live chat is used to detect when the chat widget window is opened. This function is part of the custom code you can use to control the behavior of the chat widget. By usingonShow(callback), you can…
How do I create a chat trigger in Zendesk based on a tag?
Creating a chat trigger in Zendesk based on a tag involves using custom code and the chat trigger settings. First, use a JavaScript command to add a tag when the chat widget is opened. Then, in the Zendesk chat settings, create a trigger that…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Freecash
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