Prevent Zendesk Chat Widget Auto-Opening
How can I prevent the Zendesk chat widget from opening automatically?
To prevent the Zendesk chat widget from opening automatically, you can use custom code and triggers to control its behavior.
By using theonShow(callback)function, you can detect when the widget is opened. You can then add a tag using a JavaScript command and create a chat trigger that fires based on this tag. This method ensures that the widget only opens when a visitor clicks on it, rather than automatically. For more guidance, check out theZendesk Chat triggers conditions and actions reference.
More related questions
Can I display a message in Zendesk live chat when the widget is clicked?
Yes, you can display a message in Zendesk live chat when someone clicks on the widget. This can be achieved by using a combination of custom code and a chat trigger. To do this, you need to use theonShow(callback)function to detect when the…
What is the onShow(callback) function in Zendesk live chat?
TheonShow(callback)function in Zendesk live chat is used to detect when the chat widget window is opened. This function is part of the custom code you can use to control the behavior of the chat widget. By usingonShow(callback), you can…
How do I create a chat trigger in Zendesk based on a tag?
Creating a chat trigger in Zendesk based on a tag involves using custom code and the chat trigger settings. First, use a JavaScript command to add a tag when the chat widget is opened. Then, in the Zendesk chat settings, create a trigger that fires…
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