image for site

Enable/Disable Profiles in Help Center - Frequently asked questions

Discover how to enable or disable profiles in your Zendesk Help Center. This page answers common questions and provides guidance on managing user profiles effectively.

Frequently asked questions

How do I enable or disable help center profiles in Zendesk?

You can easily enable or disable help center profiles in Zendesk through the Guide settings. To do this, click the Settings icon in the sidebar of Guide. Under Guide settings, you can select or deselect User profiles. If you're enabling profiles,…

What information is displayed in Zendesk help center profiles?

Zendesk help center profiles display a variety of user information and activity details. These profiles include the user's name, an optional personal bio, the date of their first public contribution, and the date of their last activity. They also…

Can I make Zendesk help center profiles public or private?

Yes, you can choose to make Zendesk help center profiles either public or private. Public profiles display user details and contributions to everyone, while private profiles show user details to everyone but limit contribution visibility to only…

What happens if I disable the 'Allow users to view and edit their profile data' setting in Zendesk?

Disabling the 'Allow users to view and edit their profile data' setting in Zendesk limits user profile editing capabilities. When this setting is disabled, users can only edit the description in their help center profile. This is particularly…

How can I add profiles to a custom Zendesk help center theme?

To add profiles to a custom Zendesk help center theme, you might need to include additional code. If you're using a custom theme, profiles are not automatically enabled like they are with standard themes. You'll need to refer to the specific…

Can users follow each other with private profiles in Zendesk?

No, users cannot follow each other if their profiles are set to private in Zendesk. Private profiles restrict visibility of contributions to only the profile owner and agents, and as such, the following feature is not available. If you want users…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites