Enable/Disable Profiles in Help Center - Frequently asked questions
Frequently asked questions
How do I enable or disable help center profiles in Zendesk?
You can easily enable or disable help center profiles in Zendesk through the Guide settings. To do this, click the Settings icon in the sidebar of Guide. Under Guide settings, you can select or deselect User profiles. If you're enabling profiles,…
What information is displayed in Zendesk help center profiles?
Zendesk help center profiles display a variety of user information and activity details. These profiles include the user's name, an optional personal bio, the date of their first public contribution, and the date of their last activity. They also…
Can I make Zendesk help center profiles public or private?
Yes, you can choose to make Zendesk help center profiles either public or private. Public profiles display user details and contributions to everyone, while private profiles show user details to everyone but limit contribution visibility to only…
What happens if I disable the 'Allow users to view and edit their profile data' setting in Zendesk?
Disabling the 'Allow users to view and edit their profile data' setting in Zendesk limits user profile editing capabilities. When this setting is disabled, users can only edit the description in their help center profile. This is particularly…
How can I add profiles to a custom Zendesk help center theme?
To add profiles to a custom Zendesk help center theme, you might need to include additional code. If you're using a custom theme, profiles are not automatically enabled like they are with standard themes. You'll need to refer to the specific…
Can users follow each other with private profiles in Zendesk?
No, users cannot follow each other if their profiles are set to private in Zendesk. Private profiles restrict visibility of contributions to only the profile owner and agents, and as such, the following feature is not available. If you want users…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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