How to Use Zendesk Customer Portal - Frequently asked questions
Frequently asked questions
How can I change the text 'Submit a request' in Zendesk Help Center?
You can change the text 'Submit a request' in your Zendesk Help Center by editing the code in your theme. This involves accessing the theme's code editor and making the necessary changes to the text string. It's a straightforward process if you're…
Can I add custom fields to my customer's view in Zendesk?
Yes, you can add custom fields to your customer's view in Zendesk. This allows you to display additional information in the table shown to end users. To do this, you'll need to configure your web form to include these custom fields and ensure they…
What are the ticket statuses in the Zendesk Customer Portal?
The ticket statuses in the Zendesk Customer Portal include various stages such as 'Open', 'Pending', 'Solved', and 'Closed'. These statuses help users track the progress of their requests. However, they might not always match the internal statuses…
How can I disable ticket creation in Zendesk Help Center?
If you want to prevent customers from submitting tickets via the Zendesk Help Center, you can disable ticket creation. This can be done by adjusting the settings in your help center to remove or hide the 'Submit a request' option. This is useful if…
Why are tickets missing from 'My activities' in Zendesk Help Center?
Tickets might be missing from 'My activities' in the Zendesk Help Center due to several reasons, such as incorrect filtering or permissions settings. It's important to check these settings to ensure that all relevant tickets are visible to the…
How can I preview my support request forms in Zendesk?
To preview your support request forms in Zendesk, you can access the form through the admin settings. This allows you to see exactly what your customers will experience when they fill out the form. Previewing forms is a great way to ensure…
Can I add a disclaimer to a specific ticket form in Zendesk Help Center?
Yes, you can add a disclaimer to a specific ticket form in the Zendesk Help Center. This is particularly useful if you have multiple forms and need to provide specific information or warnings to users filling out a particular form. The process…
How many files can customers attach to a ticket in Zendesk?
Customers can attach multiple files to a ticket through the Zendesk web form, but there is a limit. The exact number of files and the total size allowed can vary based on your Zendesk plan and settings. It's important to inform your customers about…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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