How to Use Date Functions in Zendesk - Frequently asked questions
Frequently asked questions
What are the earliest and latest date functions in Zendesk Explore?
Zendesk Explore offers functions to find the first or last event in a series. These functions help you focus on unique events, like the first or last update of a ticket. The four main functions are: -DATE_FIRST(time attribute):Returns the…
How do I use the DATE_LAST function to find tickets solved on the last day of the month?
You can use the DATE_LAST function to identify tickets solved on the last day of the month for each group. To create this report, start by using the Support: Tickets dataset. Create a calculated metric named 'Tickets solved on last date' with the…
How can I find the earliest daily ticket assignment using Zendesk Explore?
To find the earliest daily ticket assignment, use the DATE_FIRST function in Zendesk Explore. Start by creating a report with the Support: Tickets dataset. Create a calculated attribute named 'Earliest assignment - timestamp' using the formula:…
How do I find the final ticket resolution date using DATELASTFIX?
The DATELASTFIX function helps you find the final resolution date of tickets that may have been resolved and reopened multiple times. To create this report, use the Support: Updates history dataset. Create a calculated metric named 'Final…
How can I find the latest agent comment time using Zendesk Explore?
To find the latest agent comment time, use the DATELASTFIX function in Zendesk Explore. Create a report with the Support: Updates history dataset. Create a calculated attribute named 'Latest agent comment - timestamp' with the formula: `IF…
How do I calculate the first internal comment time using DATEFIRSTFIX?
To calculate the first internal comment time, use the DATEFIRSTFIX function in Zendesk Explore. Create a report with the Support: Updates history dataset. Create a calculated attribute named 'First internal comment - Timestamp' with the formula:…
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