Finding Earliest Daily Ticket Assignments in Zendesk
How can I find the earliest daily ticket assignment using Zendesk Explore?
To find the earliest daily ticket assignment, use the DATE_FIRST function in Zendesk Explore.
Start by creating a report with the Support: Tickets dataset. Create a calculated attribute named 'Earliest assignment - timestamp' using the formula:IF DATE_FIRST([Ticket first assigned - Timestamp])=[Ticket first assigned - Timestamp] THEN [Ticket first assigned - Timestamp] ENDIF. Add the 'Tickets' metric to the report builder. In the Rows panel, include 'Assignee name' and 'Ticket assigned - Date' attributes, and configure the date attribute to show tickets created this week. Finally, add the 'Earliest assignment - timestamp' attribute and filter out NULL values to see the earliest daily ticket assignments by assignee and date.
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