How to Log In as Chat-Only Agent - Frequently asked questions
Frequently asked questions
How do Chat-only agents log in to Zendesk Chat?
Chat-only agents log in to Zendesk Chat based on the integration phase of your account. For Phase 3 and Phase 4 accounts, agents log in at yoursubdomain.zendesk.com. If you're using a Phase 3 account, you can access the Chat dashboard by clicking…
What is the login process for Phase 3 Zendesk Chat accounts?
For Phase 3 Zendesk Chat accounts, agents log in at yoursubdomain.zendesk.com. Once logged in, you can access the Chat dashboard by clicking the Chat icon in the Product Tray. If you're using the mobile app, first log in to the Support mobile…
How do Phase 4 Zendesk Chat accounts differ in login?
Phase 4 Zendesk Chat accounts have a similar login process to Phase 3 accounts. Agents log in at yoursubdomain.zendesk.com. The authentication system is integrated within Support, allowing for a streamlined login experience. This integration…
How can I determine my Zendesk Chat account version?
To determine your Zendesk Chat account version, you can refer to the Zendesk help article specifically addressing this topic. Knowing your account version is crucial as it affects how you log in and access various features. If you're unsure,…
What should I do if I receive a 'Chat is not enabled' error?
If you encounter a 'Chat is not enabled for you' error while logging in, there is a specific Zendesk help article that can guide you through resolving this issue. This error might occur due to various reasons, and following the steps in the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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