image for site

Stop Emails Going to Spam - Frequently asked questions

Discover solutions to prevent your emails from landing in spam folders. Explore common questions and effective strategies to ensure your messages reach customers' inboxes.

Frequently asked questions

How can I prevent my Zendesk emails from going to spam?

To prevent your Zendesk emails from landing in spam, ensure your emails are verified using SPF, DKIM, and DMARC. These protocols help verify the legitimacy of your emails, making them less likely to be marked as spam. Make sure to include Zendesk…

Why are my Zendesk emails going to Gmail's spam folder?

If your Zendesk emails are ending up in Gmail's spam folder, it might be due to Gmail's strict filtering rules. Ensure that your SPF, DKIM, and DMARC settings are correctly configured and include Zendesk. If you're using the Gmail Connector,…

What should I do if my emails still go to spam after setting up SPF and DKIM?

If your emails still go to spam after setting up SPF and DKIM, double-check that Zendesk is included in your SPF record. You might also need to set up DMARC for additional verification. If the problem persists, ask your customers to contact their…

Can changing the sender email address help with spam issues?

Changing the sender email address might help with spam issues, but it could also affect the customer experience. If you decide to change the sender address, ensure that the new address is properly verified with SPF, DKIM, and DMARC. Keep in mind…

How can I troubleshoot Zendesk email deliverability issues?

To troubleshoot email deliverability issues, start by verifying your SPF, DKIM, and DMARC settings. Ensure Zendesk is included in your SPF record. If you're using the Gmail Connector, consider switching to Zendesk's email servers for sending. If…

What are SPF, DKIM, and DMARC, and why are they important?

SPF, DKIM, and DMARC are email authentication protocols that help verify the legitimacy of your emails. SPF specifies which mail servers are allowed to send emails on behalf of your domain. DKIM adds a digital signature to your emails, and DMARC…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites