Troubleshooting Zendesk Email Deliverability
How can I troubleshoot Zendesk email deliverability issues?
To troubleshoot email deliverability issues, start by verifying your SPF, DKIM, and DMARC settings. Ensure Zendesk is included in your SPF record. If you're using the Gmail Connector, consider switching to Zendesk's email servers for sending. If problems persist, contact your customers' email providers for more information or reach out to Zendesk Support for further assistance.
More related questions
How can I prevent my Zendesk emails from going to spam?
To prevent your Zendesk emails from landing in spam, ensure your emails are verified using SPF, DKIM, and DMARC. These protocols help verify the legitimacy of your emails, making them less likely to be marked as spam. Make sure to include Zendesk…
Why are my Zendesk emails going to Gmail's spam folder?
If your Zendesk emails are ending up in Gmail's spam folder, it might be due to Gmail's strict filtering rules. Ensure that your SPF, DKIM, and DMARC settings are correctly configured and include Zendesk. If you're using the Gmail Connector,…
What should I do if my emails still go to spam after setting up SPF and DKIM?
If your emails still go to spam after setting up SPF and DKIM, double-check that Zendesk is included in your SPF record. You might also need to set up DMARC for additional verification. If the problem persists, ask your customers to contact their…
Can changing the sender email address help with spam issues?
Changing the sender email address might help with spam issues, but it could also affect the customer experience. If you decide to change the sender address, ensure that the new address is properly verified with SPF, DKIM, and DMARC. Keep in mind…
What are SPF, DKIM, and DMARC, and why are they important?
SPF, DKIM, and DMARC are email authentication protocols that help verify the legitimacy of your emails. SPF specifies which mail servers are allowed to send emails on behalf of your domain. DKIM adds a digital signature to your emails, and DMARC…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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