How to Troubleshoot Talk Issues - Frequently asked questions
Frequently asked questions
How can I troubleshoot Zendesk Talk not working?
If Zendesk Talk isn't working, it might be due to network issues. Ensure your network team has met all Talk network requirements, as office setups often block certain ports or IP addresses. Additionally, check the Zendesk and Twilio status pages…
What should I do if I'm experiencing voice quality issues in Zendesk Talk?
Voice quality issues in Zendesk Talk can be caused by several factors. First, check if your Talk account is running through a VPN, as this can affect call quality. Ensure your internet connection is stable by using a hard-wired ethernet cable…
Why are my calls dropping in Zendesk Talk?
If your calls are dropping, especially after two minutes, you might be using a trial account, which limits call duration. Ensure you have a custom greeting set up if you have an IVR setup, as missing or corrupt audio files can cause calls to drop….
What does an EC# error mean in Zendesk Talk?
An EC# error in Zendesk Talk indicates a network connection issue, often due to local network limitations or inadequate computer specifications. Ensure all ports are open and review the Talk network requirements. If the problem persists, contact…
How can I fix call status issues in Zendesk Talk?
Call status issues in Zendesk Talk can occur if you refresh your page, which changes your agent status to unavailable. Agents need to manually reset their Talk agent state to become available again. Avoid refreshing your page when you wish to…
What should I consider before troubleshooting Zendesk Talk issues?
Before troubleshooting Zendesk Talk issues, consider if Talk was working previously and if any recent changes were made to your network or laptop. Determine if the issue is affecting only you or other agents as well. If using unified agent status,…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
