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Account Owner Left Company - Frequently asked questions

Discover solutions for when your Zendesk account owner leaves the company. Find answers to common questions and learn how to manage account transitions effectively.

Frequently asked questions

What should I do if the Zendesk account owner leaves the company?

If the Zendesk account owner leaves the company, you need to transfer the account ownership to another user. The account owner has unique access and permissions that are not available to admins, so it's important to update this role promptly. To…

How can I transfer Zendesk account ownership?

Transferring Zendesk account ownership is necessary when the current owner leaves the company. The account owner has special permissions that need to be reassigned. To transfer ownership, you need to know the identity of the previous account…

Why is it important to change the Zendesk account owner?

Changing the Zendesk account owner is crucial because the owner has unique access and permissions that are not available to other users, including admins. If the account owner leaves the company, failing to update this role can lead to access…

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