Account Owner Left Company - Frequently asked questions
Discover solutions for when your Zendesk account owner leaves the company. Find answers to common questions and learn how to manage account transitions effectively.
Frequently asked questions
What should I do if the Zendesk account owner leaves the company?
If the Zendesk account owner leaves the company, you need to transfer the account ownership to another user. The account owner has unique access and permissions that are not available to admins, so it's important to update this role promptly. To…
How can I transfer Zendesk account ownership?
Transferring Zendesk account ownership is necessary when the current owner leaves the company. The account owner has special permissions that need to be reassigned. To transfer ownership, you need to know the identity of the previous account…
Why is it important to change the Zendesk account owner?
Changing the Zendesk account owner is crucial because the owner has unique access and permissions that are not available to other users, including admins. If the account owner leaves the company, failing to update this role can lead to access…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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