How to Transfer Zendesk Account Ownership
How do I transfer ownership of my Zendesk account?
To transfer ownership of your Zendesk account, you need to execute an Assignment Agreement. This involves the current account holder (Assignor) and the new owner (Assignee) completing the necessary legal documentation. The Assignor must provide their Zendesk account executive with specific information, including the legal names and contact details of both parties, and the Assignment Effective Date. Once the information is submitted, Zendesk Legal will review and approve the request, and the agreement will be executed via DocuSign. Upon completion, the account ownership will be transferred to the Assignee as of the effective date. For more details, you can refer to theoriginal Zendesk help article.
More related questions
What information is needed to initiate a Zendesk account transfer?
To initiate a Zendesk account transfer, the Assignor must provide their Zendesk account executive with several key pieces of information. This includes the full legal name and contact information of the existing customer (Assignor), the full legal…
Can I change my company name on Zendesk without transferring ownership?
Yes, you can change your company name on Zendesk without transferring ownership. If your request involves a company name change, billing information update, or other changes to the existing account, you should contact your Zendesk account…
What is the role of Zendesk Legal in the account transfer process?
Zendesk Legal plays a crucial role in the account transfer process by reviewing and approving the Assignment Agreement. Once the Assignor provides the necessary information to their Zendesk account executive, the request is routed to Zendesk Legal….
What should I do if the Assignee is a current Zendesk customer?
If the Assignee is a current Zendesk customer, you should not complete the Assignment Agreement. Instead, you should reach out to your Zendesk account executive for guidance on the next steps. This is also applicable if either the Assignor or…
How is the Assignment Agreement executed?
The Assignment Agreement is executed via DocuSign, a digital signature platform. Once Zendesk Legal approves the transfer request, the Zendesk account executive will send the Assignment Agreement to the contact email addresses provided by the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
