Connecting Cordless to Zendesk QA is a straightforward process. First, during the signup process, you'll be prompted to connect your help desk. Choose Cordless from the list of available integrations. Next, give your connection a name, which is…
After connecting Cordless to Zendesk QA, the system will begin syncing the last 24 hours of call recordings from your Cordless account. This process involves transferring recording URLs to Zendesk QA. However, the actual conversations need to be…
Yes, you can import older data from Cordless to Zendesk QA. While the system automatically syncs the last 24 hours of call recordings, importing older conversations requires using Zendesk's public import API. If you need help with this process or…
If you have multiple Cordless connections, it's important to give each connection a unique name during the setup process. This helps you manage and identify each connection easily in the future. When setting up each connection, follow the same…